Frequently Asked Questions
Question: Do you sell original editions or reprints?
Answer: We sell both original editions and high quality reproduction publications.
Q: Are your reproduction publications photo copied?
A: Absolutely not! We use the latest professional book printing technology available in the industry to produce the highest quality reproductions possible. The papers, inks, bindery adhesives, etc., have come along way in 100 years. Believe it or not, some of our publications, and especially photographs, have reproduced better than the originals!
Q: What method of payment do you accept from domestic (United States) clients?
A: Personal check, money order, credit card: American Express, Master Card, Visa. If you must send cash (US paper currency), we highly recommend sending it by insured mail.
Q: Do you accept International (foreign) orders?
A: Yes, we are proud to say that we accept International orders.
Q: What method of payment do you accept from International (foreign) clients?
A: We accept International Money Orders drawn on a U.S. bank in U.S. dollars, and credit cards: American Express, Master Card, Visa. If you must send US paper currency, we highly recommend sending it by insured mail.
Q: My attempt to order by credit card through your shopping cart has FAILED. Why?
A: There are a number of reasons why your credit card order may have been DECLINED. The following are the most common reasons, the first being the most common.
1. The address provided does not match billing address of cardholder.
2. The credit card number provided does not exist.
3. The name provided does not match the name of cardholder.
4. The expiration date provided does not match the expiration date of credit card.
In all the above cases, it is important to double check the information on your credit card billing statement.
Q: Do you accept C.O.D.?
A: Sorry, we do not accept C.O.D.
Q: Will you check “gift” on my package so that I can avoid paying customs duty?
A: Absolutely not! We will not under any circumstances commit fraud by checking “gift” on your package.
Q: How fast will you ship my order?
A: We try to process and ship your order within 24 hours from the time it is received. Most orders are shipped the same day! Shipments are made Monday-Saturday, with the exception of legal holidays.
Q: What method do you use to ship domestic (United States) orders?
A: Most U.S. orders are shipped via USPS (United States Postal Service) Priority Mail. Delivery time is about 3 business days.
Q: How long does it take to receive my order in the U.S.?
A: Priority mail – 3 business days (Monday thru Friday with the exception of legal holidays).
Q: On your checkout page, why do you offer only domestic shipping under “Choose a shipping method”?
A: Domestic shipping is normally an exclusive shipping and handling method for United States residence only. However, the cost to ship International (foreign) orders varies from country to country. For example, it costs twice as much to send the same item to The United Kingdom as it does to Canada. Therefore, all clients are to use “domestic shipping” for their orders no matter where in the world they are located. Any additional shipping and handling costs shall be added at the time that the order is processed. If you have any questions regarding this process, please feel free to contact us.
Q: What method do you use to ship International (foreign) orders?
A: Most International orders are shipped by First-Class Mail International or Priority Mail International.
Q: How long does it take to receive my order overseas?
A: Delivery time is about 7 to 14 business days (Monday thru Friday with the exception of legal holidays).
Q: Who pays sales tax?
A: Orders paid by credit card and billed to a Michigan address will have sales tax automatically added at checkout. Orders paid by other than credit card and received from a Michigan address must have sales tax added on the order form.
Q: Can I purchase individual items that are sold in groups on your website?
A: Yes. Please email us for details.
Q: Do you have items for sale that are not listed on your website?
A: Yes. Occasionally we obtain items through purchases or trade. Please email us for a listing.
Q: Do you have a paper mail order catalog?
A: Yes. We send out a paper catalog. Email us with your full name and mailing address and we will send a copy to you.
Q: Why haven’t I received your catalog in the mail lately?
A: We get this question often, especially after we make a mailing and get catalogs returned with the disappointing Return to Sender stamped on it. There are a variety of reasons for mail to be returned by the United States Postal Service. Here is a list of the most common:
Attempted, Not Known
Box Closed
Insufficient Address
Moved, Left No Address
No Such Number
No Such Street
Not Deliverable as Addressed -- Unable to Forward
Refused
Unclaimed
So, to avoid this unfortunate situation and to receive our catalogs regularly, always keep your mailing information up to date with us. Email, write or call us directly with your new mailing address. Please DO NOT rely on the United States Postal Service to change your mailing address as they are extremely busy delivering mail.
Q: I signed up for your online Super Strength Training Newsletter but haven’t received one yet.
A: In most cases it is because sensitive spam filters reject our emails. Please turn off your spam filters.
Important!
If you have any questions, please do not hesitate to contact us and we will be happy to answer them.
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